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ARTICLE 1. OUR COMMERCIAL POLICY

RIIS STUDIO sells products on its website by practicing its own e-commerce activity and exclusively towards end users.

RIIS STUDIO designates the company NIKITA STUDIO SAS, a simplified joint stock company whose head office is located at 22 allée forain françois verdier 31000 Toulouse, registered in the Trade and Companies Register represented by its president Leslie OUAHNICH.

These General Conditions of Sale exclusively govern any online sale made on the Site to the exclusion of any other document, and in particular the conditions applicable to sales in stores or through other distribution and marketing channels.

By placing an order for a Product on the Site, the Customer acknowledges having read the General Terms and Conditions and having accepted them without restriction, this acceptance being in no way conditioned by a handwritten signature on the part of the Customer. Consultation of the Site by the Customer is also governed by the legal notices of the Site which he accepts without reservation and accessible at the address 22 allée forain françois verdier 31000 Toulouse.

It is specified that the Customer may save or print these General Terms and Conditions, provided however not to modify them. RIIS STUDIO reserves the right to update these General Terms and Conditions at any time, particularly in consideration of possible normative changes. In this case, their new version will apply on the date of publication on the Site.

 

ARTICLE 2. BUY ON THE E-SHOP

The order form contains all the essential information for the order, the price of the products, the means of payment and the possible delivery methods as well as the delivery costs.

The Products offered for sale are those which appear on the Site, on the day of consultation of the Site by the Customer, and within the limits of available stocks.

Great care is taken in the presentation of the Products on the Site in order to meet the requirements of Article L.111-1 of the Consumer Code. This is why the Products are presented by means of an information sheet developed with care and precision by expert professionals in order to allow the most faithful and complete description. However, having regard to the digital presentation mode of the Products on the internet, in particular due to the technical limitations of the color renderings of computer equipment, the screen used or under the effect of the type of browser, the perception of the materials or colors may vary.

Before purchasing the products by submitting the order form, you will be asked to read the General Terms and Conditions carefully.

Before submitting the order form, you will also be asked to detect and correct any data entry errors.

Once the contract is concluded, RIIS STUDIO will take charge of your order.

The order form will be archived in our database for the time necessary to ship the orders and according to legal deadlines. You can access your order form by consulting the “Your account / Your orders” section.

The Products are offered within the limits of available stocks and any mention of the stock of the Products appearing on the site is given for information only to the extent of technically possible updates. In the event of unavailability of one of the Products, the Customer will be informed as soon as possible by e-mail of the possible cancellation of their order or partial delivery thereof. Consequently, any order for an unavailable Product having actually been paid for will not give rise to any compensation or compensation other than the reimbursement of said Product and any related delivery costs.

 

ARTICLE 3. INFORMATION RELATING TO PRODUCTS

The price of the Products is firm. The current price is that indicated on the pages corresponding to the different Products on the Site, except for typographical errors. These prices take into account the French VAT applicable on the day of the order. Any packaging and delivery costs may be charged in addition and, in this case, they will be specified to the Customer during the order process. Their amount is then fixed and fixed.

RIIS STUDIO reserves the right, which the Customer accepts, to modify its prices at any time, without any formality other than posting the modifications on the Site. These modifications will, however, have no impact on orders accepted by the Site before the entry into force of these modifications, subject to the availability of the Products ordered.

If you exercise your right of withdrawal, RIIS STUDIO will have the option not to accept the return of products which have been altered in their essential or qualitative characteristics or which have been damaged.

 

ARTICLE 4. ORDER PROCESS

The Customer freely browses the different pages of the Site in order to become aware of the different Products offered for sale without being committed to an order.

Any order can only be recorded if the Customer has previously identified himself by entering his personal username and password.

When placing their first order on the Site, the Customer chooses an identifier (consisting of their email address) and a password in order to personalize their visit. The Customer is also invited to provide a certain amount of information essential for taking into account the order and its execution.

Each time they visit the Site again, the Customer can identify themselves using the combination of their username and password. The combination of these two elements constitutes proof of the identity of the Customer.

The Customer remains responsible for his username and password. If they lose their password, the Customer can click on “forgotten password” to receive an email allowing them to reset a new password.

The information provided by the Client and collected is treated confidentially and is saved in the RIIS STUDIO database. They will under no circumstances be transferred, assigned, transmitted or disclosed in any way whatsoever to third parties or commercial partners except in accordance with applicable law and the Confidentiality Policy of this Site of which the Customer acknowledges having read.

To place their order, the Customer adds the desired Products to the “basket”, or removes them to correct any errors.

Before definitively validating his order by clicking on "Validate and pay" and proceeding to payment, the Customer can check the details of his order and is able to correct any errors by going back to the details of his basket.

The sale will only be considered final after sending the Customer confirmation of acceptance of the order by the Site by e-mail.

The order confirmation email summarizes the order reference number, the products ordered by the Customer and their prices, the terms and delivery times of the Products, the terms and conditions of withdrawal via their customer account and the address or the link to customer service to which the Customer can send any questions regarding their order.

 

ARTICLES 5. PAYMENTS

For payment of the price of the products and shipping costs, you can follow the terms indicated in your order form.

Such information will never be used other than to complete the procedures related to your purchase or to issue refunds in the event of a possible return of the products following the right of waiver or if it is necessary to prevent or report to the police forces the occurrence of fraud on the Site.

Validation of the payment by your bank can only take place after providing the secure code received. Under no circumstances does RIIS STUDIO keep your bank details. Transmissions to banks are encrypted and secure.

The price for the purchase of the products and the shipping costs, as indicated on the order form, will be debited from your current account at the time of purchase of the products.

Payments by check are not accepted.

RIIS STUDIO reserves the right to refuse any order or delivery in the event of exceeding the ceilings indicated herein, of an existing dispute with the Customer, of total or partial non-payment of a previous order by the Customer, of refusal to authorization of payment by bank card from banking organizations. The Customer guarantees that he has the authorizations that may be necessary to use the payment method chosen at the time of validation of the order. If the bank refuses, the order will be automatically canceled and the Customer will be notified by sending an email.

The Customer is invited to keep his order summary.

Data relating to orders will be recorded and stored in the computer systems of RIIS STUDIO and its partner bank. The information registers of these companies will be considered as constituting proof of all transactions between the Parties on the Site.

The Site is subject to a security system.

RIIS STUDIO guarantees that the cryptology means and services used to secure transactions have been authorized or declared in accordance with the legislation in force.

 

ARTICLE 6. SHIPMENTS AND RETURNS

Orders will be shipped within 1 to 2 working days, plus variable transport times (3-9 days) depending on the country from confirmation of the order by RIIS STUDIO.

The carrier is solely responsible for any delays indicated and, in such a case, this cannot under any circumstances give rise to any compensation for the benefit of the Customer. Delivery costs may be offered for the purchase of Products, from a certain order amount. In all cases, delivery costs are clearly indicated to the Customer during the order process.

For security reasons, orders cannot be registered for delivery to the address of a hotel or other accommodation, a post office, a post office box or an address or non-fixed domicile (that is to say, and without this list being exhaustive, mobile homes, caravans, campsites, and other non-fixed domiciles) or in a collective place where an address cannot be assigned individual and lasting to a natural or legal person.

The Customer is required to pay particular attention to the contact details completed in the order form and in particular to the delivery address. In the event of an error by the Customer in the delivery address, the package will be returned by the carrier with the mention NPAI (“does not live at the address indicated”). In this case, delivery costs will remain the responsibility of the Customer.

The Customer must check the good condition of the products upon delivery. Any anomaly concerning delivery (damaged packages, missing products, late delivery, etc.) must be the subject of reservations recorded on the delivery receipt presented by the carrier. In the event that the Customer has reported a missing product, an investigation with the carrier can last up to 21 working days. If during this period, the product is found, it will be immediately redirected to the delivery location designated when ordering. On the other hand, if the ordered product is not found at the end of this investigation period,RIIS STUDIO will, at its own expense, re-ship the missing products initially ordered by the Customer.

 

ARTICLE 7. PACKAGING

Each of our orders is packaged in a package and prepared with the greatest care. 

 

ARTICLE 8. RIGHTS OF WITHDRAWAL – EXCHANGES

In accordance with the provisions of article L.221-18 of the Consumer Code, the Customer has a period of 14 clear days to return the Product(s) ordered. This period runs from the day after or the first working day following the day of delivery of the order or from the day of delivery of the last product when the order is delivered in several installments. Each of the Products must be returned intact, clean and complete and in its original packaging (including any gift or specific packaging, pouch, pouch, label, identification label or, where applicable, the single-use seal) .

You can contact our Customer Service for assistance or details regarding this procedure and/or to obtain a new return slip or a new prepaid return label in the event of loss.

All returned products are inspected. Any returned product that is incomplete, damaged, worn or dirty will not be taken back and it may, at the option of RIIS STUDIO, be returned to you at your expense or kept. Under no circumstances can a refund or exchange be requested or made in store.

When the aforementioned conditions for a right of withdrawal are met, RIIS STUDIO will reimburse the Customer for all sums incurred by him when ordering the returned Products, within 14 days following the date on which the right withdrawal has been exercised, in accordance with article L.221-24 of the Consumer Code. This refund will be made via the payment method used during the purchase.

In the event that there is no correspondence between the recipient of the products indicated in the order form and the one who made payment of the sums due for the purchase, the reimbursement of the sum, in the event of exercise of the right of waiver, will be carried out by Maison Lou, in all cases, towards the person who made the payment.

 

ARTICLE 9. PRODUCT WARRANTY

The Customer benefits from the guarantee of conformity under articles L217-4 et seq. of the Consumer Code as well as the legal guarantee against hidden defects on the products, under the conditions of articles 1641 to 1649 of the Civil Code reproduced below.

• Article 1641 The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or He would have given only a lower price if he had known about them.

• Article 1642 The seller is not liable for apparent defects of which the buyer was able to convince himself.

• Article 1643 He is liable for hidden defects, even if he is not aware of them, unless, in this case, he has stipulated that he will not be obliged to provide any guarantee.

• Article 1644 In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price refunded.

• Article 1645 If the seller knew of the defects in the thing, he is liable, in addition to restitution of the price he received, for all damages and interest owed to the buyer.

• Article 1646 If the seller is unaware of the defects in the thing, he will only be required to return the price, and to reimburse the buyer for the costs incurred by the sale.

• Article 1647 If the thing which had defects perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for restitution of the price and other compensation explained in the two preceding articles.

But the loss occurring by fortuitous event will be for the account of the buyer.

• Article 1648 Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

• In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity.

• Article 1649 It does not take place in sales made by judicial authority.

 

ARTICLE 10. PERSONAL INFORMATION

The provision of personal information collected in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly confidential. Failure to provide information implies automatic rejection of the order. In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the processing of personal information collected on the Site has been declared to the National Commission on Data Protection. 'Computers and Liberties. The Customer has the right to access, modify, rectify and delete data concerning him. To exercise this right, the Customer must send an e-mail

The Customer may receive emails from the Site providing information on the Products and activities of RIIS STUDIO. The Customer retains the right to refuse such communication either a priori by not giving consent when creating their customer account, or at any time in the management pages of this account, or by clicking on the unsubscribe link. an informational email

The Client may terminate his personal account by making a request by mail to contact@maisonlou.fr. In addition, RIIS STUDIO reserves the right to terminate the Client's personal account automatically, without notice, without legal formality and without compensation, by email or by simple postal mail in the event of use of the e-commerce service or the Site contrary to public order and/or good morals; infringement of the intellectual property rights of RIIS STUDIO; or misappropriation or unauthorized or fraudulent use of username and password. RIIS STUDIO cannot under any circumstances be held liable towards the Client or against third parties for the termination of an account occurring under the conditions provided for in this article.

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ARTICLE 11. COMPLAINTS – MEDIATION

In the event of a question or complaint, the Customer may first contact RIIS STUDIO customer service by email.

In the event of a dispute, the Customer has the possibility, if he has not obtained satisfaction from RIIS STUDIO Customer Service, and before any legal action, to resort free of charge to a conventional mediation procedure made available by the Mediation and Arbitration Center and accessible via the following link: https://www.cmap.fr/offre/un-consommateur/

 

ARTICLE 12. MISCELLANEOUS PROVISIONS

Ownership of the Products is only transferred to the Customer after full payment of the price by the latter. The risks concerning the Products delivered (in particular loss, theft or deterioration) are nevertheless assumed by the Customer from the effective date of delivery.

RIIS STUDIO cannot be held responsible for the total or partial non-performance of its obligations, if it is due to the occurrence of a force majeure event, having an unforeseeable, irrepressible and external character for RIIS STUDIO, as recognized by the jurisprudence of the French courts, making the execution of the contract impossible. In this case, RIIS STUDIO will inform the Client and offer one or more alternative solutions. The occurrence of such an event constitutes a cause for suspension and/or extinction of RIIS STUDIO's obligations towards the Client, without compensation for the benefit of the Client.

RIIS STUDIO archives orders and payment receipts on a reliable and durable medium constituting a faithful copy, in accordance with current legislation.

The computerized records of RIIS STUDIO are considered by the Parties as proof of communications, orders, payments and transactions between them.

The Client accepts that all correspondence, communications or transmission of information between RIIS STUDIO and itself by electronic means are presumed to have the same probative force as a written document on paper.

If one of the stipulations of the General Conditions of Sale proves to be void with regard to a rule of law in force or a judicial decision which has become final, it would then be deemed unwritten, without however resulting in the nullity of the contract, nor altering the validity of its other stipulations.

 

ARTICLE 13. APPLICABLE LAW

These General Terms and Conditions and orders are governed by French law. Changes and updates on 10.12.2023